First Tracks is the leading solution for advanced health treatments.

We are a Public Benefit Corporation connecting high acuity and treatment resistant patients to the best provider, therapeutic or treatment protocol at the right time.

By connecting patients to the right treatment at the right time, we prevent unnecessary escalations and hospitalizations, dramatically improving people’s lives and reducing medical spend for health plans. We want to prevent crises from occurring.

Treatment Resistance Means High-Cost Claimants

Over 30% of patients with depression are classified as treatment-resistant.

Patients aren’t getting better

21 million U.S. adults experienced a Major depressive disorder (MDD) episode in 2021, representing 8.3% of the adult population.

Lack of access to life-saving care

Treatment-resistant patients are twice as likely to be hospitalized for psychiatric care, driving massive claims.

Primary drivers of rising costs

These high-cost claimants are responsible for a significant portion of the $30 billion annual direct healthcare costs linked to treatment-resistant depression alone.

High-cost claimants

Treatment-resistant patients cost $10,000 more annually than those with MDD alone, often ending up in the ER or inpatient psychiatric care and are at increased risk of suicide.

The First Tracks Solution

First Tracks offers a comprehensive solution for treatment-resistant patients

Care Pathways
Platform

Our technology platform harnesses world-class care pathways developed in partnership with McLean Hospital / Harvard Medical School to rapidly assess and connect members to an appropriate care pathway.

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Concierge Care Management

Our team of world-class nurse case managers educate patients on treatment options, handle referrals, follow-up with providers, and ensure adherence to our clinical standards.

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Expedited Access to
Elite Proprietary Network

These high-cost claimants are responsible for a significant portion of the $30 billion annual direct healthcare costs linked to treatment-resistant depression alone.

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Care Pathways Platform: Developed with Mclean

Our partnership with McLean is a wide ranging collaboration including:

Network participation as a flagship Center of Excellence

Joint design of our care pathways using their extensive research and learnings

Joint Medical Advisory Board consisting of experts from across the McLean/MGB ecosystem

Shared research programs on our outcomes

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Concierge Care Management

Dedicated Case Management

Dedicated nurse case managers handle complex cases, reducing HR burden and providing individualized patient education, streamlined referrals, and provider follow-ups.

24/7 crisis hotline and expedited access ensures immediate assistance when needed most.

Integrated Care Approach

Seamless coordination of care with existing health plan providers for holistic care, focusing on high-impact cases affecting productivity and plan costs.

Virtual Care Options

Virtual care follow up and assessment options increase convenience and treatment adherence to in-person care, while rigorous clinical standards ensure consistent, high-quality care.

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